Privacy Notice

This Privacy Policy describes how Moffatt & Powell handles personal information collected, used, and shared when a visitor or customer accesses our products, services and website, and is governed by the laws of the Province of Ontario.  If a provision of this Privacy Policy is deemed unlawful, void or unenforceable, that provision shall be deemed severable and the remaining provisions shall remain in force.  Moffatt & Powell reserves the right to amend this policy, which will be reflected on this page.

You are welcome to submit a request to access, correct, amend, or delete any personal information we have about you, or to register a complaint, by contacting our Head Office at 519-472-9911 or e-mail us at:  Submissions are handled on a first-come, first-served basis, and are responded to within 96 hours.

We collect information from you on applications for Moffatt & Powell information or purchases made in person, via telephone, email or online, such as address, telephone number and email address.  We also collect information through this website, or via social media interactions (Facebook, Google, Twitter, etc.).  We may also maintain information from your transactions with us, such as payment history and products or services purchased.

To purchase goods or services from Moffatt & Powell, we collect and use information that is necessary to administer business transactions, provide you with customer service, and advise you of upcoming events at our stores.

We use this information to process your product or service inquiries, ensure proper billing, provide technical assistance, or to offer other products and services that we believe may suit your needs.  By purchasing products or services from Moffatt & Powell, you consent to the collection, use and disclosure of certain personal information, including information previously collected.  Data collected is stored securely, and is never sold to third parties.  We also never disclose or share your information with anyone, except for providing products or services on our behalf.  We contractually require all third parties to protect our customers’ confidentiality at all times. Moffatt & Powell may use both persistent and session cookies when using our website.  Persistent cookies remain on your computer after you close your session and until you delete them.  Session cookies expire when you close your internet browser.  For example, we may use a persistent cookie to store a saved cart on our online store.  Web servers where our website is maintained may also automatically obtain your device’s IP address and domain name for the sole purpose of understanding where the website’s traffic is being generated from and to tailor our content for those platforms.

Privacy Contact Information

If you have any questions, concerns, or comments about our privacy policy you are welcome to contact us:

By e-mail:
By Phone: (519) 472-2000

We reserve the right to make changes to this policy which will be reflected on this page.