Last updated: April 21, 2026
Moffatt & Powell Ltd. (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information we collect in the course of our commercial activities. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable laws in the Province of Ontario.
1. Accountability
Moffatt & Powell Ltd. is responsible for personal information under its control. We have designated a Privacy Officer who is accountable for compliance with this policy and PIPEDA.
Privacy Officer
Email: privacy@moffattandpowell.ca
Mail: 1282 Hyde Park Road, London, Ontario, Canada
2. Personal Information We Collect
We may collect personal information including:
- Name, address, email address, phone number
- Customer account and credit information
- Purchase, delivery, and transaction history
- Job applicant and employment information
- IP address, device identifiers, and website usage data
- Video surveillance recordings at our physical locations (for security purposes)
We only collect information that is reasonable and necessary for identified purposes.
3. Purposes of Collection
We only collect personal information to:
- Process purchases, orders, deliveries, and returns
- Provide customer service and respond to inquiries
- Administer customer and contractor accounts
- Provide quotes, estimates, and project services
- Process employment applications
- Prevent fraud and ensure security
- Meet legal, regulatory, and insurance obligations
4. Consent
We obtain consent in accordance with PIPEDA:
- Implied consent for routine transactions
- Express consent where legally or reasonably required (e.g., credit accounts, marketing communications)
You may withdraw consent at any time, subject to legal or contractual restrictions.
5. Limiting Use, Disclosure, and Retention
We:
- Use personal information only for the purposes identified
- Retain information only as long as necessary for business or legal reasons
- Securely destroy or anonymize information when no longer required.
6. Safeguards
We protect personal information using administrative, technical, and physical safeguards including:
- Access controls and role‑based permissions
- Secure networks and firewalls
- Encryption where appropriate
- Employee privacy training
- Incident detection and response procedures
These safeguards align with industry standards and cyber‑insurance expectations. [insurance-canada.ca], [wlspros.ca]
7. Breach Notification
In the event of a breach of security safeguards posing a real risk of significant harm, we will act in accordance with PIPEDA and will:
- Notify affected individuals
- Report to the Office of the Privacy Commissioner of Canada
- Maintain required breach records
8. Third‑Party Service Providers
We may share personal information with trusted third‑party service providers (e.g., IT systems, payment processors, delivery services) solely to perform services on our behalf. These providers are contractually required to protect personal information and use it only for authorized purposes.
9. Website and Services Use
Our website and services are for a general audience and are not directed at minors. We do not knowingly collect personal information from minors. If you believe someone under the age of 18 years has provided personal information, please contact us so we can remove it promptly.
10. Access and Correction
You may request:
- Access to your personal information
- Correction of inaccurate or incomplete information
We respond to all requests in accordance with PIPEDA and applicable legislation.
11. Challenging Compliance
If you have concerns about our privacy practices, please contact our Privacy Officer. You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you are welcome to contact us:
By e-mail: info@moffattandpowell.ca
By Phone: (519) 472-2000
We reserve the right to make changes to this policy which will be reflected on this page.